Business Title: Audio/Visual Technology Manager 

 

Job Profile: End User Support Manager 

 

Job Profile Summary: 

 

The A/V Technology Manager is a technical hands-on leader responsible for delivering audio/visual (A/V) solutions for the University.  Under general direction, oversees and supports the University (A/V) technology design, implementation and support within classrooms, conference rooms and public spaces across campus.  Responsible for managing Information Technology Services (ITS) staff, student workers and 3rd party service providers.  Interfaces with ITS leadership, technical staff, and customers to resolve A/V solution escalations, coordinates communications related to service status related to his/her area of responsibility.   

 

 

Job Description: 

 

Oversees A/V design, implementation, and operations. 

 

Monitors staff workload and performance.  Provides staff guidance on growth opportunities, priorities, standard procedures, performance and effectiveness. 

 

Oversees creation and updates to documentation related to A/V solutions for customers and ITS technicians/support personnel; oversees repository for A/V system architecture documentation. 

 

Provides escalated support services for A/V solutions across the University; instructs customers on equipment usage. 

 

Analyzes A/V technology trends and provides input for future purchasing decisions and overall solution design; monitors/maintains A/V inventory. 

 

Coordinates and tracks technology requisitions and orders, performs periodic walk-throughs of technology spaces and review of customer A/V tickets to determines refresh schedules, coordinate with A/V service provider on construction projects and scheduling of spaces. 

 

Functions with minimal supervision, utilizes independent and collaborative judgment in decision making, demonstrates leadership and problem-solving skills. 

 

Knowledge of design, implementation, and support for A/V technologies including equipment from manufacturers such as Crestron, Biamp, Panasonic, Aver, Vaddio, Shure, and Logitech. 

 

Partners with St. Louis University Facilities department and general contractors to read blueprints, floorplans and elevation drawings to coordinate implementation of A/V in new/renovated buildings. 

 

Strong communication and customer service skills. 

 

Project management skills.  Ability to manage multiple large and small projects at once, potentially with tight deadlines. 

 

Experience working in a team-oriented, collaborative environment and a willingness to partner with others and work to the greater good. 

 

Ability to instruct, teach and tutor. 

 

Performs other duties as assigned. 

 

Minimum Qualifications: 

 

Bachelors degree in a related field and/or five (5) years of applicable work experience 
 

Vaccine Protocol

Saint Louis University requires COVID-19 vaccinations for all students, staff, and faculty who are physically present on our St. Louis campuses. As a prospective and/or a new employee at Saint Louis University, you will be/are required to comply with the Universitys vaccination protocol. Proof of full vaccination is required before the start of employment in order to work at Saint Louis University. If you are not vaccinated, you are required to begin the vaccination process at the time of your first day of employment and submit proof of full vaccination within 30 days of your start date. Exemptions may be granted on the grounds of religious beliefs or medical circumstances. Failure to comply with the vaccine requirement within 30 days of an employees start date will result in termination of the employment.  Proof of vaccine will be submitted through an online portal made available to you during your Workday onboarding tasks.